Privacy policy

Introduction
Tutorall Pty Ltd ("Tutorall," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our subscription-based online tutoring platform. By using our services, you agree to the terms outlined in this Privacy Policy. We may collect the following types of information from you: Personal Information, such as your name, email address, phone number, payment information, and address; Account Information, including your username, password, and subscription details; Usage Data, such as your IP address, browser type, pages visited, time spent on the platform, and interaction data (e.g., messages and feedback); and Other Information that you provide through surveys, feedback, or customer support queries. We use your information for the following purposes: to provide, operate, and improve our platform and services; to process payments and manage subscriptions; to communicate with you regarding your account, updates, and promotional offers; to enhance user experience and analyze usage trends; and to comply with legal obligations and resolve disputes. We do not sell your personal information. However, we may share your information in the following situations: with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, hosting providers); to comply with legal obligations, court orders, or governmental requests; or with your explicit consent for other purposes. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. You have the right to access and update your personal information, request the deletion of your data (subject to legal and contractual restrictions), and opt out of receiving marketing communications. To exercise these rights, contact us at admin@tutorall.com.au or call 1300 136 550. We implement robust security measures to protect your personal information, including encryption, secure data storage, and access controls. However, no method of electronic transmission or storage is entirely secure, and we encourage you to protect your account credentials. We use cookies and similar technologies to enhance your experience on our platform by remembering your preferences, analyzing platform performance, and delivering personalized content. You can control your cookie preferences through your browser settings. Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review the privacy policies of third-party sites you visit. We may update this Privacy Policy from time to time, and any changes will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for updates. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at admin@tutorall.com.au or call 1300 136 550. Effective Date: 26/1/25
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